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Riaan L

1 reviews | Active since Apr 2015

03 Feb 2023, 10:05

ADT milking existing clients

I have been grosely overcharged by ADT for a standard house security. R850 pm. I have a great working system that belongs to me. On trying to get a better rate. I have been directed to other departments. Have calls dropped on me. Offering new rates higher than a new subscribtion with a free alarm. I feel that this level of regard for longstanding customers is shocking. I tried to cancell but was cut off when put thru to the relevant deoartment

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Replies (5)
Adt Security
Adt Security's reply03 Feb 2023, 15:40
Official
Dear Riaan L

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt
RL
Riaan L's update03 Feb 2023, 17:37
Reviewer Update
Good day.
I fail to se the social media part of this issue. Its not a adverticement complaint. Im looking to subscribe to Facebook.
Maybe Bart, Rob or Wille can help you with some direction.
Adt Security
Adt Security's reply07 Feb 2023, 08:45
Official
Dear Riaan L
 We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further. The Social Media Officer call you or,  will escalate this to the correct department to discuss your current rates with you.
 Kind regards 
 Fidelity-Adt 
RL
Riaan L's update18 Feb 2023, 04:35
Reviewer Update
Still no confirmation from ADT on the actions discussed. Poor service continues
Adt Security
Adt Security's reply20 Feb 2023, 09:30
Official
Dear Riaan L

We apologise for the inconvenience caused. These responses are sent from our Cape Town offices and is escalated to our JHB Head Office to attend to, as you are a JHB client.  We will once again forward it to the team in Johannesburg to call you to further assist..Kind RegardsFidelity-Adt