Adt managers are a waste of time

My alarm has been going off on its own for no reason causing us to go into a panic during late nights or early mornings waking us up from our sleep. In a panic and grab my kids and lock the US in our main bedroom. Your response unit take over 10 minutes to reach us and check the yard and leaves. He does not knock on the door to check on us. I had to phone you guys 3 times to get him to back cause we had no idea what's going on as I had locked us in our room. When the guy arrives he sits outside out gate for another 5 minutes . I called adt again then the guy's insists he is at the door but we can see him on the road in his van. By the time he gets to our door he is so freaking rude it's unbelievable and he says that knocking on clients doors when his out on an activation is not his job! Who's job it's it then? I reported the incident and was told by a manager from act that he will deal with the guard and get a technician to call me to fix the alarm. It's been a week now and no response. I called your call center but they just waste my time. Take some responsibility from your *********** team and deal with the issue or I will be forced to change providers at the end of my contract which is just around the corner.