ADT management avoiding me?

Over a week ago I contacted ADT as I have a problem with the unit's battery - as I got absolutely no where with the call centre I asked for a manager to return my call. This was Friday 22md May. Tuesday 26th I called again and asked for a Manager to please call me as I needed assistance. By Friday 29th still no call and called again.<br> Today I have now had it. I called again asked to speak to a manager and the lady wanted me to answer her questions for security purposes REALLY??? I want to speak to a manager not access my own property or account information. I then get a call from a technician and ask him if he is a manager and he said NO.<br> Now ??? I told him that if a manager does not call me within half an hour I am going to put my complaint on Hello Peter. That was at 12:30 - well Hello Peter. Maybe now a manager will call me to sort my alarm issues out? Have been a client of ADT for over 10 years and this is the last straw. I am sending my cancellation instruction.