1 reviews | Active since Sept 2014
ADT Making up call outs to Charge excess Amounts
I regularly service my alarm, I had the ADT technician come out last year when this excessive billing was mentioned. He adjusted one of the beams and the problem was resolved. Until Feb 6 when I again got an sms about excessive billing I had a technician come out and he made adjustments. Then on 19 March I got an excessive alarm activity sms, which I queried and asked for details of the alleged call outs as I was not aware of the alarm going off excessively and the only day it went off was when the technician was testing the alarm, and I had informed the call centre of this. I do not believe I should be charged for call outs I didn't make, nor should I have my account debited when ADT is unable to provide an invoice or any evidence of call outs. <br> I asked for my debit order details to be removed on April 17th and was informed the request was sent to finance, I was provided with ADT bank details and made my payment, they still debited my account on May 3 and took off an additional amount without any invoice. I am further stuck with them until June 2016 as they only offer their services on a 3 year contract.
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
