ADT made half installation. 17 Zones are not working
I made a request to ADT to change a panel and keypads. The technicians came and installed the new panel and keypad on the 27/03/2018 and since the some zones were not working. I contacted the helpdesk and the service manager and the promised to send someone to fix the problem. They promised to send a technician on the 28/03/2018 and they have failed to do so. I sent 4 emails to a helpdesk and the service manager and they are now ignoring me. 1. 16 Zones are not working on Partition 2 2. Only 2 of the 3 keypads were replaced. The third one was found to be faulty. 3. Door contacts have been bypassed 4. 2 zones are not working on partition 1
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Adt Security's replyOfficial
04 Apr 2018, 14:50We apologise for the inconvenience caused. This information has been escalated to the relevant Department. Someone will be in touch with you soon.
Kind regards
Customer services
Adt Security's reply04 Apr 2018, 14:50
Official
We apologise for the inconvenience caused. This information has been escalated to the relevant Department. Someone will be in touch with you soon.
Kind regards
Customer services
's updateReviewer Update
16 Apr 2018, 19:11It is almost 3 weeks since i begged ADT to come and resolve the installation issue!! A guy by the name of Khosi called and promise me 3 times to escalate my query to the service manager and no one called me since then. Its now a month and the system is not ok!!
Why is it taking so long to resolve such a small issue???
's update16 Apr 2018, 19:11
Reviewer Update
It is almost 3 weeks since i begged ADT to come and resolve the installation issue!! A guy by the name of Khosi called and promise me 3 times to escalate my query to the service manager and no one called me since then. Its now a month and the system is not ok!!
Why is it taking so long to resolve such a small issue???