ADT Keep Failing

I've had 2 false alarm activations in the middle of the night, and ADT response strolls on up to my front gate 40 minutes to 1 hour later - "Is everything OK, sir?"

What is the point of having armed response when the best they can do is pitch up after an hour, when, if it had been a real emergency I would be beaten to a pulp / dead, and my entire house would be cleaned out in that time???

Another stink is this. I arranged for a technician to come out to fix a faulty sensor. I called on the day of the appointment, and was told that the technician would be here at 12, midday. So at 12:10 I called them to find out *** is going on, because their technician isn't here yet. "No sir, I have this scheduled as an afternoon booking, so the technician will be there after 12" A colleague of mine is out from Dubai in SA, and I had made arrangements to go have lunch with him and other colleagues I haven't seen in ages. Get your house in order and stop being an expensive waste of money!! I'm going to rather make use a company like BSG, who are always on time, look decent, reactive, responsible and much cheaper too!