ADT join Fidelity and sink to a new low.

Before ADT joined with Fidelity everything was perfect. If our alarm went off, They were here within minutes, but now things have changed.

Our alarm went off over the weekend and they phoned. I told the dispatcher that our outside alarm had activated and asked for a response unit. 20 minutes later he arrived. We could've been ****** or worse. Explanation from the response team was that the dispatcher had only notified them a few minutes before they arrived. I phoned immediately to ask for an explanation and was told that it would be investigated and I would receive a call in response to my complaint. Yeah, right!

The problem with ADT is that they became too big and joined a bigger company and now it's all about money and no longer about service.