ADT Jeffreysbay WORST SERVICE EVER!!DISHONEST

<p>April 2016 our alarm at Jeffereys bay started giving us trouble. We asked for a technition to sort the problem via ADT Jeffreys bay. He came out explained that the fault was a window being left open. EVEN THOUGH NO ONE HEARD THE ALARM. NO SIREN was going off.</p> <p>Since then this problem was not resolved. The person living in our house as well as the neighbours living directly next to our house said that they couldntt understand WHY ADT would send people out to our premises as NO ALARM NOR ANY SIRENS went off. Still ADT Jeffreys bay would say that they recieved a signal and they sent people to our premises. NOT ONCE GIVING ANY SOLLUTION TO THE CONSTANT PROBLEM!!!!AND THEY ARE FULLY AWARE of the problem. August allone they sent people out 9 times!!! Even though we asked them to resolve this problem.</p> <p>August I recieved a call from ADT Jeffreys bay that a panic button was activated at our premises. I explained to the lady that we DO NOT have the panic button facility and that it could not be our alarm. She insisted that it was at our premises. We organised yet another technitian. We met him at the premises. He said he thinks its the battery and told us NOT TO ACTIVATE the alarm. We did that. Ten minutes later we recieved a call from ADT Jeffreys bay that our alarm went off and that they sent someone out to investigate. I explained once again that it is NOT OUR ALARM as ours is not even activated. They still sent someone. That night (alarm still not acitvated) we recieved four more calls from ADT Jeffreys bay telling us our alarm went off and that they sent people to investigate and patroll even though I asked them to ignore the siren as the alarm WAS NOT ACTIVATED they kept on phoning us during the night and sending people out.</p> <p>AGAIN we got what we thought was a technition to come and sort out the problem. Again the same thing happened. I phoned one of the Pretoria ADT technitions, explained to him OVER THE PHONE what was going on and he said its the radio sending the wrong signal. The next morning my mother in law went to the offices of ADT Jeffreysbay. THERE we discovered that the person helping us WAS NEVER A TECHNITION. THE CURRENT RADIO MAKE IN OUR HOUSE IS GIVING EVERYONE PROBLEMS and ADT Jeffreys bay is aware of the faulty radio but does nothing to fix it. They keep on billing us knowing that the alarm and the supposed technition is not up to standard. AFTER a big fight they sent a real technitian out to our premises. He replaced the battery and fiddled with the wires of the radio. AGAIN YESTERDAY we had 6 calls from ADT telling us our alarm went off. STILL SENDING PEOPLE OUT to chek an alarm that is not even going off. The neighbours and person in the house STILL hears no siren!!!!! I hold ADT Jeffreysbay responsible for any extra payments for this is NOT MY (the clients) fault. ADT Jeffreys bay could have sorted out this problem a long time ago I mean if a ADT Technition from Pretoria could identify the problem OVER THE PHONE why cant ADT Jeffreys bay resolve this issue??</p> <p>I will NOT pay any outstanding fees. I am willing to take this case further. </p>