ADT its a **** shame

Called ADT offices last week to check what causes my alarm to go off everytime when electricity comes back after loadshedding,which the agent advised there is issues with my battery and cause I'm still within my warranty it can be changed so they will escalate .

Called back after 2 days as the was no feedback,still the agent advised they can see its been escalated and my warranty expires only on the 24th,which I questioned the warranty of the products used cause if for a year already we need to change batteries.

Then I decided to call Koen who is the contractor handling ADT on my side for more answers as I was not getting help,he blantly told me I have to pay made him aware that is not the conversation I had with ADT he then said he will speak to them to thos time I haven't received any feedback and even send a follow message yesterday still no answer.What frustrate me more is that in the 12 months I was with them had .ore issues ,even with their respond time its forever still decided to stay ,but now I understand why people are canceling cause the service and the response aint efficient