AvdW
Armand van der Walt

1 reviews | Active since Dec 2011

26 Nov 2023, 06:23

ADT is the worst

I have been an ADT customer for around two years now, and have not been happy a single day.

The average call back time on an alarm trigger is 10 minutes. Then the controller has the audacity to tell me it was only two.

In some cases the armed response never even shows up, or takes so long to show up I don’t see the point of them pitching up l.

I have on multiple occasions requested a copy of my signed contract, with promises that it will be sent, I have still not received it.

I wonder if cancelling my service will be fast.

0
Replies (1)
Adt Security
Adt Security's reply27 Nov 2023, 08:58
Official
Dear Armand VDW 

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt