ADT is the real ***** In Security

I have been a loyal ADT client since 2007 . I pay an excessive monitoring fee of R485 per month. I recently tested the response time twice in November and December 2019 An overweight security guard who could barely breathe attended to me 45 minutes later. I also instances when I was away and my alarm went off and there was merely a note dropped at my driveway gate saying things are fine looking from the outside.

It was then I was prompted to investigate : There is only one vehicle servicing the Reservoir Hills community and the response vehicle is stationed in Westville.

I called Blue Security for a quote and asked about their patrol vehicles - guess what 3 Vehicles in Reservoir Hills. They offered me a rate of R285pm ( R200 less than ADT) , with a phone app with panic buttons for all house members , further they requested a master key for my gate so that could enter my property when I wasn't there . None of the above which ADT offers.

So with my information in hand I proceeded to cancel my farcical service with ADT.

I called in to cancel and emailed several times and finally got response a week later on 14.12.019 of my cancellation.

A consultant from Cape Town called me (Raeesa Ismail) to ask why I was cancelling . I reiterated the above and she promptly offered to match Blues Rate of R285.00 pm. I refused as my question was if Im being overcharged and they could match it all along why didn't they do it on their own accord, as they were ************ly overcharging a loyal customer of 13 years. She then promptly said I need to return the equipment.

I responded that when i took the initial 24 month contract that is was similar to a cell phone contract where the equipment belongs to you after the 2 years. So i requested a copy of the contract. I received it hours later only to see it is another persons contract with the same surname. They believed i wouldn't look at the detail. I eventually did my contract which verified the fine print manipulation . The consultant in 2007 led me to believe the equipment was mine.

It was then a very basic system with like 3 sensors and 2 panic buttons and a few zones. I had since upgraded with a remote system with 16 zone system at my own cost in 2013 at my own cost and discarded the old outdated system which stopped working which prompted the upgrade.

So now I m having to return broken equipment despite being a customer of 13 years . This equipment is outdated and unusable and has been written off in ADTs asset books 5 times over . I am still awaiting the cost of the equipment from the removal department.

I have no words for the ethics of this organisation and to believe we lay the trust of our belongings in the hands of these thieving corporates like ADT. I will never recommend them or they overweight guards to even the devil as they portray the best corporate image of HELL.