GM
Godirile M
1 reviews | Active since Jan 2023
16 Jan 2023, 12:54
ADT IS ****
Worst service ever,My alarm has been off for 5 months or so , yet they keep on deducting my money. Technicians been coming to fix and a day later it stops working. When I call and report I am taken from pillar to post with no solution or help . When I requested for cancelling the contract they tell me about penalty fee. How do I pay the ridiculous fee for someone that has been not working for months . ADT is a **** once you sign up with them forget about their customer service . Today I called them 11 times with no help , they don’t care.
Helpful (0)
Replies (5)0
Replies (5)
Adt Security's replyOfficial
16 Jan 2023, 14:29Dear Godirile M
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply16 Jan 2023, 14:29
Official
Dear Godirile M
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Best regards,
GM
Godirile M's updateReviewer Update
17 Jan 2023, 11:43After receiving a call yesterday from your social media officer, who said she will call me back,even now I’m still waiting . I guess you will continue deducting my money with an alarm that is not working .
GM
Godirile M's update17 Jan 2023, 11:43
Reviewer Update
After receiving a call yesterday from your social media officer, who said she will call me back,even now I’m still waiting . I guess you will continue deducting my money with an alarm that is not working .
Adt Security's replyOfficial
17 Jan 2023, 12:30Dear Godirile M
We will escalate this once again to the relevant people to call you.
Kind Regards
Fidelity-Adt
We will escalate this once again to the relevant people to call you.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply17 Jan 2023, 12:30
Official
Dear Godirile M
We will escalate this once again to the relevant people to call you.
Kind Regards
Fidelity-Adt
We will escalate this once again to the relevant people to call you.
Kind Regards
Fidelity-Adt
Best regards,
GM
Godirile M's updateReviewer Update
06 Jun 2023, 14:52Dear ADT, 6 months later my alarm is not working, I called your office to cancel my subscription, I send am email as per instruction and I am still waiting for your consultant to call me and finalise the cancellation. I want to cancel with immediate effect
GM
Godirile M's update06 Jun 2023, 14:52
Reviewer Update
Dear ADT, 6 months later my alarm is not working, I called your office to cancel my subscription, I send am email as per instruction and I am still waiting for your consultant to call me and finalise the cancellation. I want to cancel with immediate effect
Adt Security's replyOfficial
06 Jun 2023, 15:36Dear Godirile M
We will once again escalate your comments to our Head Office. A Social Media Officer will be in contact with you shortly.
Kind Regards
Fidelity-Adt
We will once again escalate your comments to our Head Office. A Social Media Officer will be in contact with you shortly.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply06 Jun 2023, 15:36
Official
Dear Godirile M
We will once again escalate your comments to our Head Office. A Social Media Officer will be in contact with you shortly.
Kind Regards
Fidelity-Adt
We will once again escalate your comments to our Head Office. A Social Media Officer will be in contact with you shortly.
Kind Regards
Fidelity-Adt
Best regards,