JN
Joshua N
1 reviews | Active since Nov 2023
20 Nov 2023, 09:15
ADT is genuinely bad, you probably will get better service from government
Almost 2 months later and still no progress on refund after cancellation 3 days after partial installation. Requests and communication directly to ADT were ignored until complaint on Hellopeter.
ADT claims the amount is a large amount however it was not large when me as a customer was expected to pay it back to them.
Received an SMS that I have been handed over to legal but no refund to me.
Advice for everyone, do not ignore the poor ratings online and save yourself a headache.
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
20 Nov 2023, 11:15Dear Joshua N
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
.
Kind Regards
Fidelity-Adt
Adt Security's reply20 Nov 2023, 11:15
Official
Dear Joshua N
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
.
Kind Regards
Fidelity-Adt
JN
Joshua N's updateReviewer Update
23 Nov 2023, 14:21Yes, they responded on Hellopeter.
But 3 days later I have not heard from anyone from ADT and did not receive the refund.
A black hole.
But 3 days later I have not heard from anyone from ADT and did not receive the refund.
A black hole.
JN
Joshua N's update23 Nov 2023, 14:21
Reviewer Update
Yes, they responded on Hellopeter.
But 3 days later I have not heard from anyone from ADT and did not receive the refund.
A black hole.
But 3 days later I have not heard from anyone from ADT and did not receive the refund.
A black hole.
Adt Security's replyOfficial
23 Nov 2023, 14:59Dear Joshua N
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply23 Nov 2023, 14:59
Official
Dear Joshua N
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt