RS
Roelof S

1 reviews | Active since Sept 2018

31 Jul 2020, 08:17

ADT is failing its under financial straint customers.

I am very disappointed with ADT. For some reason, they thought it a brilliant idea to hit us with an increase on subscription right at the center of the pandemic of using covid 19 as an excuse. they should be ashamed as they know people lost income due to lockdown. I have been on lockdown for 129 days sitting at home. There were previous increases where they used fuel prices as an excuse, but no decrease when fuel prices fell lately. To make things worse, I don't see the vehicles that used to patrol here. I haven't seen it for some time doing patrols like they used to in the pre-covid period. Bad service from a profit at all costs driven company.

0
Replies (2)
Adt Security
Adt Security's reply31 Jul 2020, 12:53
Official
Good day

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
 
Kind regards
Fidelity-Adt
RS
Roelof S's update28 Oct 2020, 19:29
Reviewer Update
Thank you to the Social Media Officer and ADT. They did call me and an arrangement were made that assisted me very much. Appreciated.