ADT is bad news

Part 2 of the review On the 9th Wednesday 2020 I got a call from the lady who is working for ADT monitoring department. She was telling me that they haven’t been receiving the signal for a month from my house. But the thing is every month I am testing my alarm prior to the incident I encountered on the 2nd of September 2020. She asked me how do i test my alarm? I told her that I activate the alarm and open the door, and the alarm will go on. I was always getting a call when the alarm goes on. She told me that to test the alarm the technician has to come and press the test button, which is very pecu**** to me. ADT is insisting on bringing the technician to my yard. The lady said we have been sending you messages for technician to come and test the alarm, I don’t dispute that. The message reads fidelity ADT PTA: “Dear valued client”, please contact our call Centre to test your alarm. I told the lady that this message means nothing, because it does say your alarm is faulty and It doesn’t say we are not receiving signal. She told me that they receive signal only when there is a break in, what is happening in the house they do not have knowledge. They cannot see whether the alarm is armed or not. On Wednesday I got WhatsApp message from outsurance that said. ADT needs to give a report to show the alarm was activated prior to incidence. I gave a call to ADT the following day I spoke to a guy who said he is “Batimo”. He said he will E mail me the activation report. I even gave him 4 out 5 rating. “ Batimo” didn’t send the activation report on time. I had to call ADT for follow up the number i used is ***. They said there is no one by the name of “Batimo”. Blank E mail of activation report from ADT was sent to me at (4:16) 10th of September 2020 by Sithokozile Tshabalala. I wonder why ADT took a long time to E- mail a Blank report. The lady from ADT who called me on the 9th is a ****. What is happening here is ADT is protecting itself. What happen on the 2nd of September 2020 is that the problem is from their side not from my side. ADT cares about money not us. That’s why the put a very old vehicle by kalafong hospital to protect us. May be that car broke that day. I am sure, I am not the only one, who was told that there is loss in signal that is how ADT works when there is break in. You showed that you do not want to take responsibility of your mistakes, that’s why you shift blame. I am warning “dear valued” customers of ADT to do honorable thing to stop relationship with them, otherwise there are going to cry. ADT does not care. That is why when the was a break in they didn’t come, after break in you didn’t come and write a report. Your priority is, you only want to send a technician to come and check a working system, so that you can shift the blame.