ADT is a ****

Last year I asked ADT to come and reconnect the alarm system. They came and reconnected. The technician advised that the door contract wasn’t working he will come and replace which he didn’t mention anything about payment for that service.

Days went and technician didn’t come. I called ADT to cancel the service due to I was paying for something that I won’t use since the door contract wasn’t working. They insisted on sending the technician and not mention anything about payment.

The technician came and replaced the door contact. I was surprised by invoice of R982 for replacing the door contact. I called ADT inquiring on the invoice I received and they insisted that they told me about the payment which they didn’t. I asked the consultants to play the recording she failed.

I didn’t reverse the money on my side. I asked to cancel the service I was advised to send email. I did send email then surprisingly month end they are devoting me while I have cancelled the service.

I am not happy with the way ADT is treating me.

Why keep on debiting while I have cancelled the service and email was sent to them.