ADT is a *****elant company!

Good day, I would like to file an official complaint against ADT Fidelity. I have proof of correspondence whereby I have cancelled my contract in October 2020, I was informed that they would still need to deduct for November, but after that, my contract will be cancelled. I accepted, even though I have explained that I had cancelled my contract months ago, only to discover that they have been deducting all this time. The only difference is that this time I have evidence in a form of an email, confirming cancellation of my contract. In December they continued to deduct a double payment, I have been in contact with them ever since. I contact their customer service almost every day for the past 3 weeks and every day they come up with some lame excuse, but no effort to ensure payment is made. Most of the time I am placed on hold with the intent that I will eventually give up and hang up the call, which I end up doing because of airtime depletion. I have been promised by Mr Davids on numerous occasions that the payment will reflect in my account the next day. It is 3weeks later and still no payment. I have requested on several occasions to speak to the supervisor, to no avail. They place me on hold and never come back to me. ADT is ********* and should be investigated, they should not be allowed to run a business in this manner. Their services is pathetic to say the least. In a time where anxiety and depression is on an all time high due to the pandemic and lots of other factors, they seem to think it is okay to fool around with people's lives. Michaela places me on hold for a solid 20minutes and laughed about it. The staff at ADT think it's okay to mess clients around. They have since deducted once again and I see these types of complaints against ADT all over the internet yet they continue to get away with it. How is it that they are allowed to continue doing this to clients without any repercussion? Please investigate this ********** activities at this company.