NT
Nomaxabiso T

1 reviews | Active since Aug 2015

17 Aug 2015, 15:52

ADT - incorrect billing over years - horrible ****

Four years back I had a complaint with incorrect billing by ADT which was resolved by Anthea Thorne through logging a complaint on Hellopeter web. When I requested a proof that I am no longer owing ADT, Anthea Thorne failed to do so, but the account was confirmed as nil through email communication.<br> <br> Last year in 2014, I received a statement from ADT claiming that I am owing the company. Now,I have to go back to where it started. Unfortunately, Anthea Thorne is no longer with ADT.<br> <br> My last email in May 2015 to ADT reads thus:<br> Despite of several call followed with email communication, up to this day I am still receiving statements from ADT regarding the amount claimed to be owed by me. As ADT has failed to resolve this matter within a week from date of reporting as per email below dated 20 April 2015. This leaves me with no option but to take this matter further.<br> <br> My attorneys will be in contact with you shortly and ADT will bear all legal costs. This has been a long time battle with ADT and will also be published.<br> <br> <br>

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Replies (1)
Adt Security
Adt Security's reply20 Aug 2015, 07:27
Official
Hello tsawe,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services