ADT *********** call centre

ADT has the worst customer centre and call centre I have come across. I had to contact them to reconnect my new fibre optic service from asdl connection to fibre optic. They effected the service at a charge of R476 and informed me that all remotes would function as normal. This was not the case. I could arm the system but not disarm with the remote. Emails regarding above were ignored and today I had the following explanation given : 1. You need to pay for a call out. The fact that you have billed me erroneously as a result of my alarm system remote not disarming as a result of your installation doesn't feature. I insisted upon speaking to a manager who keeps me on the phone for 15 minutes but carries on to with the same script. The problem is not on our side. You need to replace your remotes. My questions as to why the remotes only malfunction with disarming and no arming cannot be answered other than saying -you need to check the batterries????

The script remains that you need to pay for a call out. Really??? Escalation of the issue that I am being billed monthly for excess call outs every month as I cannot get ADT to restore my alarm system to how it was before they changed the control box and that I cannot access my property with a remote is met with -but the alarm is working properly. We are receiving a signal!!! I even called out an alarm specialist who told me that this is ADT who have not done the installation properly and that is why I cannot disarm the alarm with the remote. They advise me to go back to ADT and their esteemed call centre pulls out script 101. Great way to lose a customer quickly.