ADT IGNORING MY INITIAL COMPLAINT

15 November 2014 - We were away from our house when intruders broke into our house & stole 3 laptops & some of our things. What we are upset about is that an alarm went off when the intruders broke in. Then when a response person was sent through around 15:40, all he did is just stand outside our gate & just decided the wall is high & therefore he doesn't have access. So he just wrote that on the slip & left it on the gate. What buffles us is that many times before our alarm went off & a response person would be sent & they managed to jump our wall - which by the way is so short even a kid can jump it., check around the house & if there is nothing leave the report slip with the feedback at the kitchen door butler door. he couldve even climbed the gate bars to jump into the yard as we have g. Now ADT doesn't want to take full responsibility of their error by reimbursing us for our loss due to their negligence. What are we paying them for? To just stand next to the gate & decide they can't get through? What if we were held at gunpoint or worse killed by these people when they were the onces who could have apprehended these *******? We won't pay anything until ADT fixes their mess