ADT ignores emails

In November 2014 a technician was called out to check our lounge beams. I advised them to bring a new beam in the event ours was faulty. The technician made adjustments to the beam and OBVIOUSLY it did not work as it gave false alarms the very first night. They billed R494.33 for this hack job. On a subsequent visit the beam was replaced and I made an EFT of R1863.02. I refuse to pay for the first visit as the technician did not address the problem.<br> <br> I have communicated via email to both [Email Removed] and [Email Removed] several times since the 6th January 2015 but despite getting read receipts my emails get repeatedly ignored. I have placed all the evidence in an email and hope a competent person at ADT can deal with this matter or even have the courtesy of replying. I am disgusted at this lack of administrative professionalism and I am considering cancelling my service.