1 reviews | Active since Jul 2011
ADT Ignores Customers After Contract Signing
1. We were told our alarm would be installed within 4 days of signing the contact. Once we signs, it took more than a week.<br> <br> 2. The installation amount was supposed to be paid on 1 September (according to the contract), but it came off on 1 August.<br> <br> 3. I've tried phoning our salesman. He rejects my calls. <br> <br> 4. I've sent a number of emails to the salesman and ADT email address and I have not received a reply from anyone.<br> <br> This is a serious breach of contract. It seems once you've signed the contract, all service disappears. Not one person has even been willing to call me back and engage in conversation to find out what has happened. The salesman... I have never ever encountered this before. Rejecting my calls and ignoring smses and emails. Is this what you call service? <br> <br> If this is not sorted out ASAP, I have every right to cancel my contract, as YOU are in breach.
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
