KP
KAYLEEN P

1 reviews | Active since Jan 2014

18 Aug 2023, 12:22

ADT - Ignore Cancellation request !!!

ADT has handed me over to LGR attorney form to collect an outstanding amount of R2,487.33 for Ferditly Service. But I have sent numerous requests for cancellation to ***, *** My request was ignored, I even spoke to a consultant and she advised she would follow up and get back to me. She never did.

ADT are like vultures!! They leave and ignore clients' request for cancelation and when they have a substantial amount they hand over the clients account to get the attorney firm to proceed with legal action.

I have only spoken to 1 consultant one time, that is when I told her that I asked for the service to be canceled. I told her cannot afford the service. But still they continue to debit my acc - and I have to reverse it. I will not pay for this, and LGR should stop sending me SMS's on this. Also LGR must be careful, they are actually working on my companies portfolio and this is conflict of interest.

0
Replies (5)
Adt Security
Adt Security's reply18 Aug 2023, 14:35
Official
Dear Kayleen P 

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.      
Kind regards
Fidelity-Adt  
 

Best regards,

KP
KAYLEEN P's update22 Aug 2023, 13:35
Reviewer Update
Still no feedback

Adt Security
Adt Security's reply23 Aug 2023, 09:07
Official
Dear Kayleen P

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
 Kind regards 
 Fidelity-Adt 

Best regards,

KP
KAYLEEN P's update23 Aug 2023, 11:59
Reviewer Update
Thank you, please may I ask that you call after 14:00 as I cant take calls during the day.
Adt Security
Adt Security's reply23 Aug 2023, 13:19
Official
Dear Kayleen P

I will forward your request to them.

Kind regards 
Fidelity-Adt

Best regards,