Adt horror!!! I doubt they will even reply to this.

Wish I could make it zero stars

My elderly parents have an adt system and have been struggling for several months with billing. The email address and cellphone number that was used is no longer in use and any attempt to change it has been futile.

My mother has been to the adt office in Jeffreys Bay numerous times to both get the payment via debit order, she was told it was successful, but never happened. She also tried to change the contact info. Once she was told it has been changed and still nothing when she went back they suddenly said they can't change it she has to phone the ***number. This number keeps dropping. She has phoned numerous times.

This makes me wonder if adt will even assist them during a crisis.