ADT home security and terrible service

we have been with this *********** and inefficient service for 17 long and extremely annoying years. unfortunately they are about the only company in our area, and to have a little bit of peace of mind, but with ADT not much peach of mind, we have to use them. you dont see their vehicles in the area at all anymore, and basically every time you call them it gets logged as a call out to your site evern if you at least expect some kind of patrol in your area.

i called last week to say you are charging me for an additional call out of R115.00 and it is incorrect, so please sort it out and call me back to confirm it. The answer i got is send me a copy of your contract, like i am one of their admin clerks, i told the to find the contract as they are the supplier and have copies of this, i advised them if the bill comes through i am going to reverse it and they must call me back to let me know this is sorted out. i now get a sms text message, not even bothering to call me saying the following "Pls contact Phuti Ngoepe on *** to avoid suspension of service". i am so spitting mad. Is this the kind of service all the clients get or am i just one of the unlucky and very frustrated ones????