AP
Andre P
1 reviews | Active since Oct 2019
17 Oct 2019, 14:24
ADT has worst customer service in South Africa! No customer service actually!
I have now been trying to cancel 2 services since 3 Sep 2019. Services not cancelled, debit order still went through and still not a word from ADT.
You have to email the cancellation instruction but you get no response!
No reply to email and no call.
All the email references: A5906E5D1313, EB3EC6F5D2E16, EC6449C5DAA5D, E9748A45DD869, EDF77A85DCF72
Helpful (0)
Replies (2)0
Replies (2)
Adt Security's replyOfficial
22 Oct 2019, 10:54 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
Adt Security's reply22 Oct 2019, 10:54
Official
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
AP
Andre P's updateReviewer Update
23 Oct 2019, 09:52On the 17th I had an email response (don't think it was because of this), letting me know that this has been escalated to management and they will contact me.
Still waiting...
Still waiting...
AP
Andre P's update23 Oct 2019, 09:52
Reviewer Update
On the 17th I had an email response (don't think it was because of this), letting me know that this has been escalated to management and they will contact me.
Still waiting...
Still waiting...