1 reviews | Active since Sept 2014
Adt going from bad to worse
It's been a year since i signed up with ADT and their services has been going down hills ever since. <br> <br> Around the first week of October i called the call centre and advised them that i was moving houses and needed ADT to remove my alarm system and install at the new premises. I made it clear that i wanted to continue with their services at the new premises since i signed a two year contract with them. I liaised with a lady called Alvine, who adviced me that the account at my previous address would be cancelled and the account would start from the 1st of November. She also advised me that a sales consultant will contact me for the removal of the system and to sign papers for the new house. <br> <br> After a few days, a guy called Luwellyn Freeks contacted me and came to my house. He noted everything that need to be removed and gave me a quote of R2058....we agreed thst a technician would come early in the morning of 30th since it was a full days work. The 30th came and went with no sign of ADT. I called ADT around 13h00 and there seemed to be no record on their system. They transferred me from pillar to post and referred me back to Luwellyn who promised to sort things out. <br> <br> Until today
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
