ADT: FIRST PRIZE FOR BAD SERVICE

Dear ADT, Although my hellopeter complaint a week ago has failed to elicit any useful action from you, I'm happy to provide more details as to why I think you're excellent at providing bad service. (1) On 2 March 2017, Ruan Pretorius of head office cancelled my debit order, as requested, but failed to ensure I received a monthly email bill, as also requested. So I had to badger ADT, every month, for a bill. (2) When I finally persuaded someone to send me an (encrypted) bill for April, I could not open it. ADT had already captured on its system my wrong surname, wrong initials, wrong suburb - and probably also my wrong ID. On 5 April, Brandon Peyper instructed me by email to use another number to open my invoice: ********** 935. But this was also wrong. ( ********** 035, I discovered 5 months later, is the only number that opens my invoices.) ( 3) Miyelani Ngobeni claims that I still owe R453.40 for the month of July, although my bank records show that I paid this amount on 10 July, after at last receiving from her an unencrypted pdf bill. (4) On 26/8/17, saying I was no longer able to tolerate ADT's bad service, I informed Ruan Pretorius that I was giving a month's notice. Nearly a month later, I have had zero acknowledgement of my desire to end my contract, despite appeals to Messrs Pretorius and Peyper, Ms Ngobeni and 'alwaysthere.c' staff. 5) In all, in my experience, ADT is largely or entirely unable to send accurate and readable monthly bills, unable to get my personal details correct, unable to supply the right number to open its encrypted bills, unable to answer emails or respond to hellopeter complaints, unable even to acknowledge my desire to terminate its contract. Consequently, I'm happy to award ADT first prize for appalling service.