ADT fidelity: The WORST service providers

I honestly don't believe that ADT Fidelity deserves a rating of one star. This is the absolute worst service. I actually question how they are still operational. THIS SECURITY COMPANY DOES NOT HAVE ADEQUATE CUSTOMER CARE SERVICES IN PLACE!!! Fidelity ADT has no sense of professionalism in terms of contacting there clients back when they say they would. I have to contact them to pay them. I did not receive communication about monthly premiums increasing. Extra money had been deducted from my account without warning and no reason had been communicated in any way. No patrol vehicles are present in the area. ADT's presence is sporadic and mostly stationary when they are visible. After the umpteenth call to ADT, I find out from a consultant that my email information was captured incorrectly. Is there not a system in place where the institution follows up with their clients about checking their contact information??? Even after speaking to the consultant yesterday, my information has still not been rectified. This company shouldn't be operational!!!