Adt fidelity the worst security company

Good day

It with great disappointment that ADT is really expecting that I pay for cancelation, when I have clearly stated that the cancelation is due to a very bad and poor service and experience we have had with ADT..

Please note that under no circumstances will I pay for the cancelation.

1. The security alarm does not work since installation 2. The alarm has no panic button 3. The once you arm the alarm, it goes off within 2 seconds or 2 beeps, before you get to the door its already going off, 4. When you come back to the house immediately you open the door the alarm already is going off, without giving you time to disarm 5. The alarm goes off daily due to the above issues, but not even a single day did we receive a response from you people 6. The alarm does not send signals 7. Last month, the alarm sent false signal, I received an sms to say I should press 1 if there is an emergency, because I wanted to verify if and see if ADT will respond, I never responded to the SMS, so disturbing that I only received a call after a good 10 minutes

With all these issues I have mentioned, below are my interventions to get you people to come and fix this alarm

1. 1st call to your offices, i called and requested that you test whether you are getting signals, the lady I spoke to said they will need someone to be in the house so that they can test signals. I gave the lady the number of the person they should call.

The person in the house waited the whole day for the call, and till this day no one called to test the alarm if it sends signals.

2. I phoned again on the 17th of April to follow-up and request that I be assisted with all the above issues i have already outlined, i was sent from 1 person to another, i spent almost 20 minutes waiting for assistance. In the end I was told they cannot send a technician, I will have to pay if it falls on a Saturday or after working hours.

I spoke to three people including the lady I was told was the manager, I explained that in March I had arranged for 2 days to have someone in the house so that the testing for signals can be done, and no one called.

I highly do feel that this testing for signals did not even have to be me as a client that is calling and begging you people to test, this is done at the point of installation.

-You are demanding me to pay cancelation fees, when already you have debited me for the alarm that does not work?

-I did emphasize that reasons for me to cancel, is of the bad service I have received from ADT, adt security company that has no interest in people's safety, they are only after money