ADT Fidelity Security

Afternoon, I'm residing in East London. This is to advise you that i have been unfairly treated by ADT for quite some time. I reported a Technical query in February 2022, ADT sent a Technician, who did a diagnosis and issued a quotation for work to be done. The work has not yet been done / started however Zama Ngcobo from their Durban Finance Office have been harassing me for a payment, as a result she has been implementing unauthorized debit orders on my account since then. I've been reversing these debit orders and be subjected to a bank fee of R40 every time, let alone my cellphone airtime when calling the bank for a reversal. At some point i managed to secure a meeting with one of the ADT managers here in EL, who seem to understand that this was an error from their side and promised to assist. I am now taking this route and pray that I'll be assisted. I could not put in more info down, so please contact me if you are in a position to assist so that i can furnish you with more info as well as proof. Regards, Zandile