ADT FIdelity Secure drive has the worst customer service in the world!

ADT Fidelity Secure Drive is the worst ever

I joined with adt secure drive and installed there trackers 1 at a time till i reached a total of 5.

The following week i added another 2 but the never showed up in my app. They debited the funds from my account and billed me for the service but i cannot tace or track my vehicles.

Problem 1: Reaching these people on the phone is a complicated task because they don`t have a website, the share the same website as fidelity adt, with the same central switch board.

Once you get through to adt they inform you they cant help you and then transfer you all over the show and no one seems to help be able to connect you.

2. When i eventually got someone in my office to reach them and call me, they told me i had reached my threshold and needed to convert to a fleet account at a higher premium. After explaining to them that this was not the initial agreement i demanded to cancel the service, they blatantly refused. I asked for a supervisor and i quote " he was busy will call me back"

3. Out of pure desperation to track my vehicles i agreed to pay the higher premiums and signup for the fleet account. they confirmed all is in order. Its a week later and still i cant find my vehicles.

Ive just spoken to a consultant that was once again unable to assist im at the end of my rope.