oR
owen R
1 reviews | Active since Mar 2021
04 May 2021, 09:08
ADT FIDELITY REALLY POOR SERVICE
We canceled with them because of a poor service delivery and they still debit your account. Just because you a large corporation doesn't give you the right to bully people. I would like a refund today or this will be taken legal and the press will be made aware of this.
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
06 May 2021, 14:22Dear Owen
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply06 May 2021, 14:22
Official
Dear Owen
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
oR
owen R's updateReviewer Update
20 May 2021, 09:26Well Well
still no contact from ADT.
we receive a call this morning advising us that our account is in arrears and we will be handed over even though we have confirmation of cancellation.
The accounts lady tells us to calm down?
We are still receiving sms asking us to test our alarm?
Clearly a business that has no idea about customer service or retention.
i await your contact ADT FIDELITY
still no contact from ADT.
we receive a call this morning advising us that our account is in arrears and we will be handed over even though we have confirmation of cancellation.
The accounts lady tells us to calm down?
We are still receiving sms asking us to test our alarm?
Clearly a business that has no idea about customer service or retention.
i await your contact ADT FIDELITY
oR
owen R's update20 May 2021, 09:26
Reviewer Update
Well Well
still no contact from ADT.
we receive a call this morning advising us that our account is in arrears and we will be handed over even though we have confirmation of cancellation.
The accounts lady tells us to calm down?
We are still receiving sms asking us to test our alarm?
Clearly a business that has no idea about customer service or retention.
i await your contact ADT FIDELITY
still no contact from ADT.
we receive a call this morning advising us that our account is in arrears and we will be handed over even though we have confirmation of cancellation.
The accounts lady tells us to calm down?
We are still receiving sms asking us to test our alarm?
Clearly a business that has no idea about customer service or retention.
i await your contact ADT FIDELITY
oR
owen R's updateReviewer Update
01 Jun 2021, 09:34Well two weeks and we still receiving messages to check our alarm system. We still getting calls advising that our account is in arrears and that we will be handed over.
Still no contact from ADT/FIDELITY media officer?
Still no contact from ADT/FIDELITY media officer?
oR
owen R's update01 Jun 2021, 09:34
Reviewer Update
Well two weeks and we still receiving messages to check our alarm system. We still getting calls advising that our account is in arrears and that we will be handed over.
Still no contact from ADT/FIDELITY media officer?
Still no contact from ADT/FIDELITY media officer?