ADT Fidelity is not trustworthy!

We have been customers for a long time, come September 2023 and we are moving. I phone ADT to cancel my contract. Client services tell me that we are not registered on their system thus I do not need to cancel, we are already canceled. End of September the debit order goes through the bank. I phone them again. Yet again I am told that we are not on the system and we do not need to do anything, the contract is terminated.

For 5 months this is going on. When I finally speak to a manager, he confirms the calls and what was said because of the recordings of calls. I am now fed up with the situation and I want reinbur*****t. On Thursday 28 March, my husband calls and speaks to some sort of manager. Now they claim that the money will be paid back but it takes 3-5 business days. Oh, and guess what? Again the debit order goes through the bank. It is now 2 weeks later and no sign of the reinbur*****t.

I am fed up with calling and getting empty promises!