KM
Karen M
1 reviews | Active since Jan 2018
05 Feb 2021, 11:30
ADT Fidelity guarding not fulfilling their promise
ADT offered us a new hut at the end of our road closure. They brought a hut with only about 1 square meter of space for the guard to sit in and we rejected the hut. They agreed to replace the hut but it's almost two weeks later and they still have not replaced it. The electricity was cut when they removed our old hut and the guards have been in the dark since then - almost two weeks now. ADT do not return our calls and are clearly ducking the situation.
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Replies (3)
Adt Security's replyOfficial
08 Feb 2021, 09:27Dear Karen
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply08 Feb 2021, 09:27
Official
Dear Karen
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
KM
Karen M's updateReviewer Update
14 Feb 2021, 14:55ADT temporarily enlarged the tiny hut space by removing the toilet. They also supp**** electricity. But we still don’t have the new hut after around three weeks, or maybe it’s four weeks. The hut we were quoted on in November is no longer on their purchase list so we have to start again with costs. They originally told us they had budgeted R30,000 for a new hut and now that they have removed our old large hut, have reduced their budget to R22000. I emailed them on this point and received no reply from them.
KM
Karen M's update14 Feb 2021, 14:55
Reviewer Update
ADT temporarily enlarged the tiny hut space by removing the toilet. They also supp**** electricity. But we still don’t have the new hut after around three weeks, or maybe it’s four weeks. The hut we were quoted on in November is no longer on their purchase list so we have to start again with costs. They originally told us they had budgeted R30,000 for a new hut and now that they have removed our old large hut, have reduced their budget to R22000. I emailed them on this point and received no reply from them.
KM
Karen M's updateReviewer Update
14 Mar 2021, 06:36The hut has bow been sorted after several months.
KM
Karen M's update14 Mar 2021, 06:36
Reviewer Update
The hut has bow been sorted after several months.