ADT FIDELITY CUSTOMER SERVICE

I have had issues with my account since Sept 2019, I have hounded, emailed, phoned the branch in Richards Bay no response. Eventually went to head office which also I had to send follow up emails to get feedback from them. Now I have been instructed to follow up with credit controller. I have had non stop disappointment with this company. Its absolutely sad that a person has to go absolutely crazy to get some proper feedback, the matter still isnt resolved now. I am now awaiting feedback from the fourth person now because no one has a clue as to what is going on. I am beyond fed up. To be ignored, avoided like this as a customer / client is unacceptable and they treat a person as if you are the inconvenice. I havent been with adt for 5 mins but two years and have family and friends who have the same issues. Custome service is definitely not high on their priority list