ADT / Fidelity - Accounts department is in shambles

Accounts Department -

Since the 1 July I have been my account - to date no one has contacted and bothered to explain why my monthly services bill went spiked by 50%. Instead i have been receiving threatening emails of being handed to attorneys for 79.80.

This is beyond absurd - The call center could not assist as accounts have been outsourced to Fidelity to manage and maintain. Yet Fidelity is too busy to take call or return calls, or emails.

How do you conduct business ??? how do we resolve issues if we unable to reach one ?

Since ADT is taking more business from linking with other security companies in the area the service level has deteriorated immensely. I have been a client for over 7 years and this is the first time I have had to deal with such horrible service.