1 reviews | Active since May 2016

23 Aug 2018, 11:56

ADT **** DEBT - HARRASSMENT!

In 2012 my child was born, after that we had to move out of the house where our ADT alarm was installed. My husband became unemployed and I was on unpaid maternity leave. Besides that the house was in a bad state and black mould was growing on the walls. I notified ADT a month before we moved out that I needed the ADT contract cancelled because we were no longer going to be living there, nevermind the fact that we could not afford it anymore (a month before that I had the account frozen due to this). For six years I have been harrassed by ADT debt collectors because they kept on billing me even after I cancelled and for long after we moved out of that property! They were informed in writing of all of these things. And now claim I owe them over R5000! My credit record is clean though, we just bought a house and I just bought a new card on credit! What sort of **** is this! I have demanded that ADT confront the debt collectors and instruct them to remove my name off their databases but they have been anything but helpful and have extremely rude customer care staff!

This is bordering on harassment and I am very close to the point of phoning my lawyers.

0
Replies (1)
Adt Security
Adt Security's reply23 Aug 2018, 12:36
Official

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.


Kind regards
Fidelity-Adt