ADT failure to cancel contract

I had a Break in and ******* at my place on 2 September 2018. I was not home at the time, ADT called to inform me and said they would dispatch someone. It took 20 minutes for armed response to arrive at my place. The person also only checked the front of the house, despite the kitchen door being the signal that was received. They phoned me back and said they checked and everything was ok. I arrived home a few minutes later, to my back gate broken , security gate and kitchen doors broken and standing open. Manager Noel phoned the next day to say he would investigate, he didnt. I sent in a cancellation request on 5 September ( Ticket number EEDCB8F5B065E) and my services are still not terminated. I had a meeting with Area manager Sean ***den on Friday 7th Sept, explained to him i want to cancel with ADT and he escalated my cancellation. He emailed on Monday 10th Sept to say the cancellation team will be contacting me and Im still waiting. I have patiently dealt with this pathetic service from ADT but now Im going to share my experience on social media and expose the realness of my incident. As i explained to Sean. i want this contract cancelled immediately . I dont want any direct debits going off my account for October and ADT will sell me the alarm that i am renting at present. If this is not handled in a better manner, I will be going to local newspapers to share my experience.