ADT FAILS AGAIN

Bremmer De Waal signed us up. I expressed two concerns - possibility of slow response times and officers not knowing where the premises is. Bremmer assured me that ADT's longest response time is 9 mins and that the first time an officer comes out he logs a gps point so that all officers thereafter can easily find the premises. First three alarms had response times in excess of an hour and I sent a written complaint each time. The next alarm was a burglary and we lost R76000 of goods and R15000 in structural damage. ADT's response time was 2 hours 20 minutes on this occasion. No apologies were made, no one in a management position came to see us. Each time I sent an email or phoned a new investigation was initiated with no feedback. Response times were better after this and then returned to shocking again with officers arriving at the wrong premises and ADT control room then giving me feedback that all is well. I cancelled the service and am now liable for a penalty of R1700 because of early termination of the contract. ADT Paarl, you do not fail to shock. You are a disgrace of a company.