ADT FAILED ME WHEN I NEEDED THEM THE MOST!

ADT security failed me when i needed them. On Saturday the 18th of September i received a call from ADT around 20H00 informing me that my alarm went off, and i asked ADT to send someone to the house as i was not home. few minutes later they called back to inform me they did send someone and everything is fine. 30 minutes later i arrive home only to find my house had been broken into, my TV and laptop had been ******,

The burglar gate was wide open, had the security guard been to the house like they said he was, they would have noticed this. first people i called when i got home was ADT and they sent the same security guard, who then confirmed that he only parked outside the gate when he came earlier and did not enter the yard.

i called ADT to launch a complaint and was told someone will contact me to investigate and no one has called me.

ADT needs to take responsibility for this whole thing! whats the point of paying if they FAIL you when you need them?