1 reviews | Active since Nov 2013
ADT Fail to Fix Faulty System still under Warranty
I have on 3 separate occasions requested technical assistance from ADT as my alarm is faulty and keeps going off whenever I set it. My 1st call to them was about 8 weeks back! My last call just over 2 weeks back.<br> <br> Despite being promised a call out to fix the fault I am still without a working security system. My insurers will decline any claim made because of ADT's failure to keep my system in working order! I am refusing to pay for next months debit order as I have paid them for the past two months for what? Continual refusal or failure Io fix a faulty system still under warranty.<br> <br> Our agreement is they provide me with a working security service - I pay them for providing me with this. I will NOT pay for non service. If they debit me I will get the bank to return it. All bank charges will be for their account. I have had to do this before so ADT knows I am a man of his word! You fix, I pay, BUT not for October as I have already paid you in advance lats month! I have had enough paying for non service. I pay for what I am given. Nothing more, nothing less. If everyone in SA would do the same we would see massive change in business ethics.
We thank you for bringing this to our attention, you will be contacted by someone, where they will look to assist you further.
Kind regards
Customer services
We thank you for bringing this to our attention, you will be contacted by someone, where they will look to assist you further.
Kind regards
Customer services
