1 reviews | Active since Oct 2009
ADT - easily accepts $ - does not easily keep to their word or CPA standards.
ADT sold a solution whereby my system could be controlled remotely. They did not check the suitability with my current system where there is a problem. I was ensured they would rectify this by several people at ADT. We are roughly 2/3 months in & have been solicited to make further purchases to enable the system.
No response. No accountability. Constant following up.
I am hoping my mail, below, publicly will entice a resolution as promised well over a month ago.
Regarding the "My DSC Power Series Alarm system"
Dhinesh i really don't want to follow up on this repeatedly. It has been way over 10 weeks and the agreement was that the appropriate equipment for the installed remote activation etc would be with me by now, this was by your estimated time frame.
A vendor cannot sell part of a solution and expect the buyer to make further purchases when a fault is found in compatability, this should have been known to you before accepting payment. More than one of your technicians along with JP, yourself, and the gentleman who helped synch our cameras, noted the incompatibilities.
We agreed that when the equipment arrived it would be installed in accordance with what was already sold to me. I have sent you pictures that the application still does not work!
As it stands ADT has sold me a solution that does not function well, and then I have been misled to believe it would be rectified when appropriate parts were available. Now, I am being solicited to make further purchases on alternative methods - this is not what was agreed.
Please advise when the appropriate equipment matching the solution sold will be implemented?
A solid about turn - as I said, trying to solicit more money or have the consumer cancel the solution altogether.
Good enough?
__________________________________
Good Day Logan ,We will be able to offer you a discount of R900 of the new equipment .We will credit the existing equipment and labour which was R1167 .The new equipment equipment costs R3967,59 plus an hour of labour R464.00 ,less the discount and the credit for the existing equipment you will need to pay in R2373.59 .The new module does cost more because it is an imported USA developed application. The app is more stable with less technical glitches .If you would not like to proceed with the upgrade then we can also credit the existing equipment and disable the current mobile app .
A solid about turn - as I said, trying to solicit more money or have the consumer cancel the solution altogether.
Good enough?
__________________________________
Good Day Logan ,We will be able to offer you a discount of R900 of the new equipment .We will credit the existing equipment and labour which was R1167 .The new equipment equipment costs R3967,59 plus an hour of labour R464.00 ,less the discount and the credit for the existing equipment you will need to pay in R2373.59 .The new module does cost more because it is an imported USA developed application. The app is more stable with less technical glitches .If you would not like to proceed with the upgrade then we can also credit the existing equipment and disable the current mobile app .