ADT DROPS you in LOCKDOWN and makes things difficult.

Can agree with another post: AR is OK, but admin side is NOT GOOD. I recently changed debit orders, i received no response from Brumilda Satardien who handled it, despite many emails requesting her to answer. Then had to change from a alpha security code to numberic. It's been a nightmare to get that done. The alarm went off once without them phoning whatsoever. On testing the other day, out of 4x triggers, only 2x reached them. All this in a lockdown, except 4 the debit order. I could have stopped their debit order yesterday, but Capitec's conditions state if they are taken to court by ADT, I must bear legal cost. (did ADT approach them here or is it just how it works everywhere?) So out of respect for Capitec, did not stop the debit order. Did send ADT a email stating i really don't want to pay and I don't think the service they give is worth the premium i pad. Who's 1st to TAKE money via a debit order yesterday: ADT. I mentioned I would like their reply about re-imbur*****t, should they debit the account. NO REPLY again twice in a row. I'm in N Subs Cape Town and can highly recommend any other company but them. For now won't say with whom i went.