ADT drama

I sent a cancellation in over a week ago.<br> The response I got was from a salesman asking if I was happy - the 1st direct email from them in 8 years.<br> It took about 3 minutes to get through to accounts. The lady there, Nadine, started to drill me why I was cancelling.<br> I told her it was my decision; she didn't accept that, so she tried to bully a response from me.<br> I told her my cancellation was in, she much notify me when they will collect the transmitter, she said it is rented system and the whole system will be removed. I told her I paid in excess of R10,000.00 for it, she didn't believe me. She said she will draw the records that proves it's a rented system and send to me.<br> I suspect she is chosen for the role she has , because she is very indistinct and faint on the phone whilst speaking very fast. She was more interested in trying to bully the client as opposed to listening to the client, what makes it even more irritating you can't hear her properly. I had to ask her to repeat what she said far too many times.<br>