ADT Downgrade without Notification or Alternative

We have been clients of ADT for over 20 years. We were travelling on 29Jun & received a call informing us of an activation, we asked them to go around & check all was ok. We were informed that they no longer did this in our area. We have received no notification of this. We have tried calling and emailing but get no response. We are situated on the Agricultural Holdings between Steyn City + Riverside View to the South & Riversands Commercial Hub to the East & Diepsloot Mall to the North. <br> We have received the following Email Receipt: Ticket: EA4FC9055A826 Re: LPC: ADT JHB Account TOT00005 Total Communication Management TP 300615 <br> Regards Trevor Phillips