ADT Double Debit

On 26 August ADT responded to a technical call out at my house. EFT Payment was done to ADT on the 26th August. Copy was given to Paul the technician before he left. Invoice nr: 431473. <br> On 22nd October I was sent an SMS advising me of an out of schedule pending debit for ADT. I clarified the details with Mrs Cherry and yet on 23 October my account was double debited. On 28 October I asked for my complaint to be escalated to a senior manager. No response. On 9 December, I mailed Mrs Cherry enquiring as to my refund. Again no response. On 18 & 21 December I called Mrs Cherry - no response. Not to mention that ADT are not able to mail monthly invoices to their clients. My November debit was again more than expected, only to have the call centre inform me that it was due to a radio fee. Can't you let your customers know what is going on and what to expect? Your service is pathetic & your accounting systems are worse than the CoJ.<br> <br> In my mind, double debiting is theft, and I cannot believe that a global company has such an inadequate billing system. I want a definite date as to when the monies that you incorrectly deducted will be refunded.<br> <br> Regards,<br> Mrs. Langton