ADT Double Billing & *********** Accounts Department

I am extremely frustrated with ADT's finance and customer service teams, particularly the accounts department. I have been incorrectly double-billed, and despite multiple attempts to get clarity on the overcharge, I have received no assistance.

I specifically contacted Dumisani Shiburi (***) from the accounts department, but he has been completely unresponsive—ignoring emails and refusing to take calls. This level of unprofessionalism is shocking for a company entrusted with security services.

The customer care team is no better—they make empty promises to "get back to you" but never follow through. It feels like speaking to a brick wall. Clearly, ADT does not take customer complaints seriously and has no fear of accountability.

I strongly advise others to think twice before using ADT, as their finance team is unreliable, and customer service is nonexistent. If this matter is not resolved immediately, I will escalate further through consumer protection channels.

ADT, do the right thing—fix your billing errors and train your staff to behave professionally!