1 reviews | Active since Jan 2017

24 Aug 2017, 19:59

ADT don't perform patrols requested

I notified ADT on Thursday 3rd August I would be going away for two days. I told the operator that I was very concerned because there had been suspicious behaviour.

I instructed them to do random patrols and place notes in the post box with each patrol over the two days I was going to be away. Well I was ****** while away. When I checked my post box there was not a single slip.

When I complained they sent out two people, I showed them the footage of the *******, they said they would investigate and make sure that the information of my going away had not been leaked by ADT.

I have phoned ADT numerous times and have spoken to two supervisors at the control centre, they say they will investigate and come back to me, no one has come back to me yet.

Shocking.

0
Replies (1)
Adt Security
Adt Security's reply25 Aug 2017, 12:05
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services