ADT dont care about you, just your money

Tech problems. This is not about the response side. Loadshedding took its toll and the alarm system started acting up every time the power was off. 3 months back in December a sales person came to see me and we agreed on replacing the alarm system battery, and also to sort out some issues with overheating messages etc. December 2019 went by. Middle January 2020 I called and asked about the job to be done. Took another week for anyone to come out. Some excuse about account info. Funny, they take our money every month. New battery, fix the annoying beeps and ADT takes my money for all that. No load shedding for a bit and all is good. Then Eskom falls on its face again and the alarm system goes off every time. Like it was never fixed. Obviously the solution was never tested after the installation. I make contact with the service guys and explain the problem. They tell me someone will be in contact. They never call back. I call again and this goes on for a week. Nobody calls to make an appointment. Now I get upset and the callcenter person escalates. Twice. Annother week goes by. The tech calls and we agree on Monday early. He doesnt pitch by 10:30. I call ADT technical, they cannot get hold of the service dispatcher. Or a manager. They can escalate...again... Right now I cannot arm the alarm when there is load shedding. If it is armed, and we get load shedding the alarm is triggered as if there is a burglary happening. If we arm the system for stay and there is load shedding at 2am the alarm is triggered and ofc everyone wakes up and ADT calls to hear if all is fine. ADT technical promised to get back to me in 30 minutes at 9:30 this morning about the tech that was supposed to come back and fix the problem. Its 10:30 and no communication. This is about as bad as service gets. I have been an ADT client for over 20 years and always trusted them to look after my property. I still do. The texh side is a shambles though. They seem to not care if my property is protected at all. They willingly take my money, but just ignore any request to come back and fix the problem they never fixed. My wife is at home alone with no alarm system for a week while I am on a business trip and this means nothing to them. The service side is giving ADT a bad reputation in my experience.